 Be honest in all dealings with you

 Tell you about any call-out fees before coming to you

 Let you know straight away if they can’t do the work

 Keep appointments and arrive on time (calling in advance if they need to reschedule)

 Be realistic about when they can start work and how long it will take

 Be courteous. Treat you, your property and belongings with respect

 Keep you in the picture about all aspects of the work

 Return phone messages promptly

 Create an additional contract for variations from the original agreement

 Deal with complaints promptly and professionally

 Never demand cash payment

 Never be verbally or physically abusive or threatening to a customer in any way

 Not obtain work through cold calling

 Need to wear HomeSarathi dress-code for each visit.

 Need to carry HomeSarathi’s ID-Card and show to client if ask.